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Prompts can contain:
  • Behavioral instructions (tone, vocabulary, persona).
  • Operational logic (how to respond to certain topics).
  • Context about the target audience or environment.
  • Examples of expected responses or outputs.
Example:
“You are the virtual assistant of a premium dental clinic. Maintain a professional and empathetic tone. Always confirm client data before scheduling and avoid providing medical advice.”
Markdown formatting is supported, allowing structured sections like: 
## Voice & Tone
## Procedures
## Escalation Rules
## Example Replies