🚀 Deploy (Publishing Changes)
A Deploy is the action of promoting your Draft version to Production.What happens during a Deploy
- Your Draft becomes the new live version
- A version is saved in history (e.g., v23)
- A new Draft is automatically created
⚠️ Impact of Deploy
Conversations
- Ongoing conversations continue normally
- New messages follow the updated behavior
Channels
If an Agent or Squad is removed:- The channel is automatically deactivated
- The responder is unassigned
Responders
- Removed Agents/Squads are no longer available
- Channels depending on them stop working
📡 Channel Behavior
- If the assigned Agent/Squad exists → works normally
- If removed → channel becomes inactive
🔄 Rollback (Reverting Versions)
A Rollback restores your configuration to a previous version.⚠️ Rollback is global and affects all versioned entities.
How to Rollback
- Open Version History
- Select a version
- Click Edit this version
- Confirm
What Happens
- The current Draft is permanently discarded
- A new Draft is created from the selected version
- You can review and deploy again
📌 Plan Limitations
- Freemium → No rollback
- Starter → 1 version back
- Pro / Agency / Enterprise → Unlimited
⚠️ Restrictions
- No partial rollback
- Cannot rollback only one component
- Cannot rollback to current Draft
🧾 Impact on CRM
CRM data is not versioned.Preserved:
- Tickets
- History
- Tags
- Assignments
What changes:
- Only Agent behavior
✅ Key Takeaway
- Deploy makes your changes live
- Rollback safely restores previous versions
- Neither affects stored data or conversation history