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The Billing section centralizes all financial and payment-related configurations of your workspace.
From here, you can define the payment responsible, manage your active billing method, and view your historical statements.
⚠️ Important:
Billing is managed per workspace — each workspace has its own subscription plan, billing cycle, and payment method.
If you manage multiple workspaces, ensure that each one has an active payment configuration.

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🔹 Overview

The Billing interface displays key details about your workspace’s payment setup:
FieldDescription
Payment ResponsibleThe email of the user who owns or manages billing for this workspace.
Payment MethodThe registered payment source (credit card or other method, depending on region).
StatementHistorical billing data, including transaction ID, date, amount, and payment status.
If no payment method is registered, you’ll see an Add button to add one.

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🔹 Adding or Updating a Payment Method

To add or update your payment method:
  1. Click Add or Change Payment Method.
  2. A secure modal will open for you to fill in your credit card information.
  3. Provide:
    • Card Number
    • Expiration Date
    • Security Code (CVC)
    • Billing Country
  4. Click Register to confirm.
Timely.ai uses a PCI-compliant payment gateway, ensuring all sensitive information is encrypted and stored securely.
💡 Tip:
You can update your card details at any time — this won’t interrupt your active plan or current billing cycle.

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🔹 Payment Statements

The Statement section displays your billing history for transparency and control.
ColumnDescription
Statement IDUnique identifier for each billing cycle or transaction.
Billing DateThe date on which the charge occurred or was scheduled.
StatusIndicates whether the payment was successful, pending, or failed.
AmountTotal billed value for that period.
If no payments have been made yet, you’ll see a “No results” message.

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🔹 Workspace and Billing Relationship

Each workspace is billed independently, allowing organizations to isolate budgets and client accounts.
For example:
  • Your main workspace might use a corporate credit card.
  • Your client-specific workspace could use a different payment source or plan.
Changing the billing method in one workspace does not affect others.

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🔹 Best Practices

  • Keep your payment method updated to avoid service interruptions.
  • Assign billing management to an Admin user only.
  • Download or record your Statement IDs for financial tracking.
  • If you manage multiple workspaces, ensure each one has its own valid payment setup.
  • Check your Usage section regularly to anticipate upcoming billing cycles.