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Manual Q&As are the most direct way to teach your agent something. Unlike documents that require interpretation, a Q&A pair defines exactly the expected question and the correct answer — without ambiguity. They are ideal for frequently asked questions, service policies, and information that changes often.
Q&A Manager

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When to Use Q&A Instead of Documents

SituationRecommendation
Frequently asked questions with a fixed answerQ&A
Short policies and rulesQ&A
Extensive technical manualsDocument
Company website contentWebsite Crawler
Information that changes weeklyQ&A (easy to edit)
Q&As are indexed instantly — as soon as you save, the pair is available in semantic searches. Documents and websites require asynchronous processing.

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Creating a Q&A Pair

1

Open the Q&A manager

In the agent, go to the Knowledge Base tab and click Questions and Answers.
2

Click New Q&A

The creation form will appear in a modal.
3

Fill in the question

Write the question as the user would likely ask it. The more natural it sounds, the better the semantic retrieval.
4

Write the answer

Provide a complete and accurate answer. Be direct — the agent will use this text as the basis for its final response.
5

Add category and tags (optional)

Categories and tags help organize the base and make searches in the manager easier. They do not affect the agent’s semantic search.
6

Save

Click Save. The pair is vectorized and becomes available immediately.

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Q&A Structure

FieldRequiredDescription
questionYesThe question exactly as the user would ask it
answerYesThe complete and correct answer
categoryNoThematic grouping (e.g., “Payments”, “Support”)
tagsNoList of keywords for filtering in the manager

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Editing and Deleting Q&As

To edit, click the pencil icon next to the pair. The editing modal is identical to the creation modal. After saving, the vector is automatically regenerated with the new content. To delete, click the trash icon. Deletion is immediate and irreversible.
Editing the question of a very generic Q&A can dramatically improve retrieval precision. If the agent responds with the wrong Q&A, revise the question wording to be more specific.

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Organizing with Categories and Tags

Use categories to separate distinct topics within the same base:
  • Finance: payment methods, installments, refunds
  • Technical support: access problems, common errors
  • Product: features, limitations, integrations
Tags allow you to filter Q&As in the manager without needing to search by text. Example: a urgent tag to mark answers that need frequent review.

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Search and Filtering in the Manager

The search field at the top of the manager filters Q&As by:
  • Question text
  • Answer text
  • Category name
  • Any tag
The manager search is a simple text search (not semantic) to help with base administration. The semantic search used by the agent in production operates independently.