Main structure
| Section | Purpose |
|---|---|
| Conversation list | Displays filtered threads with contact name, source channel, time since last message, and current status |
| Active chat | Complete Chat History of the selected Conversation, reply field, and actions (close, transfer, notes) |
| Context panel | Contact data, assigned Tags, custom fields, and previous activity |
Quick navigation
- All tab — Conversations visible according to the user’s Role in the Workspace
- Mine tab — only threads assigned to the logged-in user
- Unassigned tab — Conversations without a responsible party, available to claim
- Combined filters by channel, Agent, attendant, Tag, and status