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A Channel is the bridge between the AI Agent and the messaging platform used by the customer. Timely.ai supports multiple simultaneous channels — all Conversations arrive centralized in the Inbox, regardless of origin.

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Overview

Timely.ai offers five channel types, each with its own configuration characteristics and features.

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Key features

  • Unified Inbox with Conversations from all channels in a single queue
  • Channel filters in the Inbox to segment support interactions
  • Media support (image, audio, video, and document) across all channels
  • A single Agent can be connected to multiple channels at the same time
  • Complete Chat History for each Conversation preserved regardless of the channel of origin