- Tickets — formal transfer of Conversations to human support queues
- Teams and Distribution — how to organize attendants and distribute Conversations automatically
- Roles and Permissions — what each Role can do within the Inbox
Human support
Human Support — Overview
Hybrid model of AI and human attendants in Timely.ai: Takeover, Tickets, and Teams in a single flow.
Understand how Human Support works in Timely.ai and explore each component in the guides below.