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This option connects the platform to WhatsApp using Waha API, which leverages the official WhatsApp Web protocol through QR code authentication.

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Connection Flow

  1. Select Type: WhatsApp (Waha).
  2. Define the channel name and description.
  3. Assign a responder (Agent or Squad).
  4. Click Create Channel.
  5. A QR Code will appear automatically.

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QR Code Authentication

  • Open the WhatsApp app on your phone.
  • Navigate to Linked Devices → Add Device.
  • Scan the QR Code displayed on the screen.
  • The connection will be established within a few seconds.
Once the QR code is read successfully, the Agent can send and receive messages through that WhatsApp number.
If the channel is deactivated, message routing stops immediately.
🕐 QR codes are valid for 40 seconds — if the connection fails, refresh the page or restart the pairing process.