Accessing the BI Dashboard
In the sidebar, click Analytics and select the BI Dashboard tab.
Token Usage
The token usage panel shows the total consumption of input and output tokens per period, broken down by agent and LLM model.Usage trends
Usage trends
Area chart with the daily evolution of token consumption over the past weeks. Use this view to identify abnormal peaks and correlate them with specific events (campaigns, new channels, etc.).
Model Breakdown
Model Breakdown
Pie chart and detailed table showing the token distribution by model (e.g., GPT-4o, Claude 3.5, Llama 3). Includes estimated cost per model based on current pricing rates from each provider.
Cost per agent
Cost per agent
Agents ranked by total cost in the period. Useful for identifying agents that consume more than expected and reviewing their context and instruction configurations.
Budget Alerts
Configure budget limits to receive alerts before exceeding your monthly budget.Open budget settings
Click the Configure budget button in the Budget Progress card of the BI Dashboard.
Set the monthly limit
Enter the maximum value in tokens or estimated cost (USD) you want to use per month.
Configure alert thresholds
Set at what percentage of the budget you want to be alerted. The default is 80% (warning) and 95% (critical).
Anomaly Detection
The anomaly detection system monitors consumption patterns and automatically flags when it detects significant deviations from the account’s history. Types of anomalies detected:- Sudden token spike in a single agent
- Unusual increase in conversations at an atypical hour
- Cost per conversation far above the historical average
- Sharp drop in resolution rate combined with an increase in tokens
Token Forecast
The forecast projects consumption for the next 30 days based on recent trends. The chart shows:- Historical consumption line (solid)
- Central projection (dashed)
- Confidence interval (shaded area)
Industry Benchmark
Compare your operation’s performance against averages in your industry. The benchmark is calculated based on anonymized data from customers in the same industry segment configured in Company Settings. Metrics compared:| Metric | Your account | Industry average |
|---|---|---|
| Cost per conversation | calculated | reference |
| Tokens per message | calculated | reference |
| Resolution rate | calculated | reference |
| Average response time | calculated | reference |
The benchmark requires the company’s industry to be configured in Settings > Company > Industry. Without this information, the comparison is not displayed.
Cost Recommendations
Based on usage data, the BI Dashboard generates automatic cost reduction recommendations, such as:- Migrate low-volume agents to more economical models
- Reduce the context of conversations with long history
- Deactivate agents unused in the last 30 days