📐 How Plans Work
Plans are structured as a progression: as your usage grows, you move to a higher tier. Each tier unlocks higher limits across the three main usage pillars and adjusts the secondary limits accordingly. There is also a Custom plan for teams with enterprise-level needs or specific requirements that don’t fit standard tiers.🔑 The Three Main Pillars
Your plan is primarily determined by three types of usage: 1. External Executions The core metric. This counts every interaction your agents have with real users across active channels — WhatsApp, Instagram, Widget, and any other connected channel. Each conversation turn with a real user counts as an execution. The higher your plan, the more external executions your workspace can handle per month.Important: External executions measure platform usage only — they do not include LLM costs. AI model costs (OpenAI, Anthropic, Google Gemini, etc.) are billed directly by your LLM provider and depend on the model you configure. To deploy agents on external channels, you must have a valid LLM provider connected to your workspace. Learn how to set up your provider →2. Internal Test Usage Interactions made through the Internal Chat — the private testing environment inside the platform — are counted separately from external executions. This allows you to test, iterate, and debug your agents without consuming your production quota.
This is full cost transparency: you pay Timely.ai for what Timely.ai provides, and you pay your LLM provider directly for what the model consumes — no markup, no intermediary.
Note on legacy plans: Timely.ai previously offered built-in AI credits as part of the platform. This model no longer exists in current plans. If you are on a legacy plan, you may still see credit-based usage — but all current plans require you to connect your own LLM provider to enable agents on external channels.
Internal usage has its own limit, independent of external executions.3. Orion Usage (Vibe Agent) Every time you use Orion AI (Vibe Agent) to create, configure, or diagnose agents through natural language, that also counts toward a usage limit. The more you use Vibe Agent to build, the more this meter moves.
This pillar scales with how actively you’re building — not just deploying.
⚙️ Secondary Limits
Beyond the three main pillars, each plan also defines limits on platform resources. These are less likely to drive an upgrade decision, but they still define the boundaries of your workspace:- Members — how many team members can access the workspace
- Connections — integrations with external services (used by MCPs and Channels)
- Tables — number of structured data tables available
- Table rows — total rows across all tables
- Knowledge Bases — number of KBs available
- Knowledge Base characters — total content volume across all KBs
- Workflow concurrent executions — how many workflows can run simultaneously
- Rollback versions — how many previous Agent versions can be restored
🔄 Billing Cycles
Plans are available on monthly or annual billing. Annual billing typically offers a discount compared to the monthly equivalent.📊 Choosing the Right Plan
Start by estimating your external executions per month — that’s the clearest indicator of which plan fits your operation. From there, consider:- How actively your team will be building and testing agents (internal usage + Orion AI)
- How many integrations, knowledge bases, and tables your workspace needs
- How many team members need access