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How to Disconnect a WhatsApp Account from Another Platform or Portfolio

In this guide, you will learn how to disconnect or unlink a WhatsApp account that is currently connected to another portfolio or platform, in order to avoid conflicts when creating a new connection. This situation can happen, for example, when:
  • The number was previously connected to another company
  • It was used in another tool or platform
  • It was connected through a previous Timely integration
Currently, there are two main ways to unlink an account. The correct method depends on how the account was previously connected.

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🔗 Method 1: Disconnect via Coexistence Mode

This method applies when the number is:
  • Still linked to the WhatsApp Business app on your phone
  • And also connected to a platform

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Steps:

  1. Open the WhatsApp Business app
  2. Go to Settings
  3. Tap on Account
  4. Select WhatsApp Business Platform
On this screen, you will see the platform currently connected. This could be:
  • Another company
  • Another tool
  • A previous connection you want to remove

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To disconnect:

  1. Tap on the connected platform
  2. Select Disconnect
  3. Confirm the action
✅ Done! Your account is now unlinked from the previous connection.

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⏳ Important Waiting Time

After disconnecting:
  • Wait at least 1–2 minutes before creating a new connection
This allows Meta to:
  • Recognize the disconnection
  • Properly release the number for reuse

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⚙️ Method 2: Disconnect via Meta Business Manager

Use this method if:
  • The previous connection was not made via coexistence, or
  • You want to ensure no remaining links exist in your Meta portfolio

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Steps:

  1. Go to: https://business.facebook.com
  2. Access the portfolio used in the previous connection
  3. Go to Settings
  4. Click on WhatsApp Accounts
  5. Select your WhatsApp account
If this is the only account, it may already be opened automatically.

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🤝 Removing Partner Access

  1. Navigate to the Partners tab
  2. You will see platforms or companies that previously had access to your WhatsApp account
This may include:
  • Other platforms you used before
  • Integrations linked to this number

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To remove access:

  1. Click Manage
  2. Remove the access of the platform/company
  3. Confirm by clicking Remove Portfolio
⚠️ Meta may display a warning that message sending could be temporarily unavailable after removal.
If needed, click Learn More to understand this message.

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⏳ Final Waiting Time

After removing access:
  • Wait at least 1–2 minutes before creating a new connection
This ensures Meta:
  • Processes the change
  • Releases the number correctly

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✅ You’re Ready

After completing these steps:
  • Your WhatsApp account will be fully disconnected
  • You can safely create a new connection
Now, simply return to Timely and continue the setup process as usual.